FAQS

Orders

Can I change or cancel my order?
If your order hasn’t been dispatched yet, we’ll do our best to help.
Email us as soon as possible with your order number.

I haven’t received my order confirmation
Check your spam or junk folder first.
If it’s not there, contact us and we’ll sort it.

Shipping

How long does delivery take?
UK delivery typically takes 2–4 working days after dispatch.

Do you offer international shipping?
We currently do not ship internationally.

Can I track my order?
Yes — once your order is dispatched, you’ll receive tracking details via email.

Returns & Refunds

Can I return my order?
Yes — you can return items within 14 days of delivery, as long as they’re unused and in original condition.

How long do refunds take?
Once we receive your return, refunds are processed within 5–10 working days.

Do you offer exchanges?
We don’t offer direct exchanges.
If you’d like a different item, return your order and place a new one.

Products

Are your rackets suitable for beginners?
Our rackets are designed to be balanced and versatile, suitable for a range of playing levels.

What makes RKT CLUB different?
We focus on what actually matters — clean design, premium materials, and products that fit into your lifestyle, not just your game.

Will items be restocked?
We operate on limited drops.
Once it’s gone, it’s gone.